Frequently Asked Questions

Why use ChemDry?

Our low moisture cleaning system leaves carpets drier and prevents mould growth. Our primary cleaning chemical is the Natural 2 and Natural 3 which is a safe non toxic water based chemical. All our cleaning chemicals are produced in the USA where each product is extensively tested for effectiveness and safety. The entire ChemDry chemicals range complies with Australian OHS laws.

Do I have to move furniture?

It is very helpful if you move small items/valuables out of the way. Our technician will move most items but we exclude things like bookcases, wall units and beds not on castors

How long will the cleaning take?

This depends on the type and amount of work carried out by us. For example a two bed unit might take 1.5 or 2 hours whilst a 2 storey house carpets combined with couch cleaning might take 4-5 hours.

Do I have to stay off the carpets/couches?

You can walk on the carpets immediately after the clean and carpets are mostly touch dry after 2-3 hours after the clean. Upholstery is normally dry in around 4-8 hours depending on the fabric. If fabric has been protected it should be left alone 12 hours to allow the protection to cure on the fabric

What is the difference between steam cleaning and Chem-Dry?

Chem-Dry's low-moisture system means fast dry times and no risk of damage to your carpet and underlay. The Chem-Dry cleaning system, based on carbonation, is highly effective in stain removal while leaving no soapy or sticky residues in your carpet.

Does 'Chem'-Dry mean you use chemicals? Is it dangerous?

Chem-Dry's primary product 'The NaturalTM' is safe and non-toxic. As our products leave no dirt-attracting residues you can be sure your carpets will be clean and safe for you, your family and your pets. While we include deodorosing at no extra charge, we don't have to use it. Please do let your technician know if you are sensitive to smells.

How long until I can walk on my carpets?

You can walk on them straight away, but it is always best to wait until they are completely dry, if possible. You can expect them to be dry in around 1-2 hours after our technician leaves you. Upholstery is usually dry in around 3-4 hours in an environment with good air flow and ventilation.

Do I have to move out all the furniture?

We ask that you move the smaller things that you can easily manage, such as side tables, plants, dining chairs. Items such as lounge suites and dining tables we can slide as we go. Large items that are rarely moved, such as heavy bookcases, pianos or TV entertainment units are best left in position and we'll clean around them.

How long will the cleaning take to do?

Of course this depends on how much carpet there is and how clear you have been able to make the area, but as a guideline, 2 rooms could be cleaned in around 45 minutes, 6 rooms might take up to 2 hours. A lounge suite will generally take around 2 hours and takes a little longer to dry, around 3-4 hours.

What's the difference between Chem-Dry and other carpet cleaning methods?

High pressure and steam cleaning is a combination that forces water and soap all the way through to your carpets, to the backing. There is good chance that litres of water might be left behind trapping sticky soap residues deep into the fibbers of your carpets. Therefore, it will create the risk of attracting more dirt sooner than later. Leaving sticky soap residue behind as with any other wet area, will creates mould and bacteria. Chem-Dry's patented Carbonating Cleaner is applied using a low-pressure applicator that applies millions of microscopic carbonating bubbles into your carpet, then with the power of carbonation lifting the dirt and grime to the surface to be extracted and swept away forever. This process leaves your carpet in a drier, cleaner, healthier condition and prevents re-soiling.

How often should I have my carpets cleaned?

The real answer is before the dirt becomes visible to help avoiding permanent damage. New carpet warranties call for cleaning every 12 or 18 months to keep valid. The best approach is regular maintenance where high traffic areas are cleaned more frequently at least once per year. Bedrooms and lesser-used carpets can be cleaned every 18-24 months.

Will cleaning my carpet regularly cause them to wear out faster?

No. Actually, a dirty carpet will not last nearly as long as a clean carpet. Dirt is abrasive, just like sandpaper. Every time you step on the carpet you grid dirt into fibres cutting them like a knife. Regular vacuuming is important, but it cannot remove any tacky or embedded dirt. The longer you wait to have your carpets cleaned, the more damage you do to your carpet, and the faster it will wear out.

Will my carpets or Oriental Rugs stay cleaner longer using the Chem-Dry method?

Yes. The greatest reward of using Chem-Dry Cleaning solutions are that your carpets are left clean and free of sticky soap residues. Instead of harsh chemicals and soaps, we use a CO2 crystal clear bubble dirt-extracting agent that leaves no sticky substance behind. After we removed the soil, stains and grease from your carpets or Oriental Rugs the cleaning solution evaporates, leaving your carpets clean longer. After many test done in the lab using different carpets and fabrics, show that the Chem-Dry method is the only way to long lasting carpets and upholstery.

If you completely safe and non-toxic why are you called Chem-Dry?

A lot of people ask that question. Actually ``Chem`` part in our name stands for chemistry we utilize in our process not the chemicals we use. Our carbonating cleaning process integrates a perfect balance between chemistry and nature and uses natural, eco-friendly cleaning products.

What kind of preparation do I need to do before the technician arrives?

We ask our customers to move any breakables like lamps, vases, picture frames or other small decorations. Some smaller furniture should be moved away to create some extra room for our technician to move the rest of the furniture around. We will move what one technician can safely move (such as couches, loveseats, chairs, tables). We will not move any computers, televisions, stereos and other electronics unless the customer disconnects all the cables and if necessary, we will get customer’s assistance to do that. Heavy furniture like china cabinets, wall units, bookshelves, pianos will stay in place, but all the carpet will be cleaned close around. In the bedrooms, the beds can only be moved from side to side if there is enough room to do that.

How soon will I be able to walk on my carpets after they've been cleaned?

You should be able to walk on carpets right away, as there is no dirt-attracting residue left behind after the cleaning is completed. However, to stay away from potential slipping accident on a damp surface, we recommend that carpets be left to dry for a couple of hours. Most carpets dry in 1-2 hours, although this drying time depends on the type of carpet fibre, the soiling condition of the carpet prior to cleaning (amount of solution applied) and of course, the weather conditions.

Will all the stains come out?

We have a wide range of stain removal products and specialized stain removal systems that can help lift some of the most difficult stains. It really depends on how much time the stain had to set in the carpet. If a stain is relatively, new it can be much easier to remove it than a stain that had plenty of time to sit and set in the carpet. Realistically there might be some destructive stains, which even our products cannot remove it. We are very confident in our skills and products and if we can’t remove a stain, no one can.

Do you guarantee your work?

Yes, the work we undertake is fully guaranteed. If you are not happy, based on realistic acceptations, with any cleaning performed, we will return at no cost to you until you are completely satisfied.